Reduce your returns with PIM
Online ordering is becoming more frequent, shipping is getting faster and faster and returns are often free. As a result, online ordering has become more normal and less special. People simply order several variants of products at once to try them out or check them out. Is it not what they expected? Then it will be returned. Easy for the customer, but for you it runs into costs.
Estimates show that up to 40% of online orders are returned per customers. With an average cost of €25 per order, it is easy to see how this could be a problem for your business.
How do you reduce returns?
It is not the first benefit you would expect from a Product Information Management system, but it helps with reducing returns. In fact, the high rate of returns is usually because the product does not meet the customer's expectations. So poor product information can lead to higher return rates.
With a PIM, you can offer your customers a much better product experience. Articles can not only appear online faster, but the accompanying product information is also a lot more complete with a PIM. No more limited product information from an ERP, or unclear agreements on article creation leading to problems. With a PIM, you have all the information at hand and can share it easily and consistently across all your sales channels.
A well-designed PIM system can reduce your returns by up to 10%. So don't wait any longer and check out the possibilities of implementing a PIM in your company. Do you have any questions? Then contact us for an informal chat, we are happy to help.