Ingrid

Why choose Ingrid?

With Ingrid you can manage and optimize the entire delivery experience from one central platform, from delivery options at checkout to tracking and returns. The result is a consistent delivery experience that increases conversion, streamlines operations and improves customer satisfaction.

One thing you want to avoid is customers abandoning their carts during checkout. Ingrid helps you present the right delivery options at the right time, tailored to the customer, the product and the destination. Key benefits:

• Smart delivery options at checkout. Personalize the checkout experience and optimize delivery options with A/B testing to increase conversion and improve shipping margins.
• Support for multiple carriers. Give customers the freedom to choose their preferred carrier while increasing your operational flexibility and negotiating position.
• Clear delivery communication. Keep customers informed with accurate delivery options and estimated delivery times to reduce checkout abandonment.
• Centralized tracking and notifications. Improve the post-purchase experience and reduce Where Is My Order? enquiries.
• Efficient returns management. Make returns easy for customers while gaining earlier insight into incoming returns.

Is Ingrid the right fit for your business?

Ingrid is particularly valuable for retailers that see delivery as an essential part of the customer experience and want greater control over their delivery processes. It's an excellent fit for organizations that:

• Work with multiple carriers
• Sell across multiple countries
• Want greater control over delivery options, tracking and returns
• Use delivery as a competitive differentiator throughout the customer journey
• Support omnichannel fulfilment with stores acting as fulfilment or shipping locations

How TableTop & Ingrid complement each other

While our TableTop OMS-system provides an accurate delivery promise based on available inventory and logistics capacity, Ingrid transforms this into a customer-friendly delivery experience. TableTop determines, for example, which warehouse or store will fulfil an order and when it can be shipped. Ingrid then translates this into clear delivery choices for the customer, including the preferred carrier, delivery date, home delivery or collection point, and even options such as delayed delivery. Together, TableTop and Ingrid create the perfect combination of operational efficiency and an outstanding customer experience.

Why XSARUS?

A successful Ingrid implementation requires more than a technical integration. For over 26 years, XSARUS has helped retailers design, build and optimize digital commerce ecosystems. With extensive expertise in e-commerce, integrations and customer experience, we ensure Ingrid fits seamlessly into your existing IT landscape while maximizing conversion, customer satisfaction and operational efficiency.