Voyado
AI-powered Customer Experience Platform
Relevant customer interactions start with understanding your customer. Voyado combines customer data, loyalty, product discovery and marketing automation in one Customer Experience Platform, creating a single, centralised customer view. This helps you create personalised customer experiences, drive repeat purchases and increase customer lifetime value.
Why Voyado?
- All-in-one platform:
Voyado is built for retailers and omnichannel brands. Instead of separate tools for CRM, loyalty, marketing automation and product discovery, Voyado brings everything together in one integrated platform. - One central customer view:
Voyado brings together customer data from different channels in one platform. Online and offline purchases, loyalty data, behaviour and preferences form one complete customer profile. - Omnichannel customer activation:
With Voyado, you can reach customers via email, SMS, apps and other channels. This creates consistent and personalised customer interactions throughout the entire customer journey.
This retail-first Customer Experience Platform consists of two powerful solutions: Voyado Engage and Voyado Elevate.
Voyado Engage: customer data, automation & loyalty
With Voyado Engage, you create one central customer view and build personalised customer journeys. With Engage, you can:
- Build 360° customer profiles
- Create segments based on behaviour and purchase data
- Set up automated customer journeys
- Develop and optimise loyalty programmes
- Use real-time insights to continuously improve campaigns
Voyado Elevate: AI-powered product discovery
Voyado Elevate helps retailers guide online visitors to the right products faster. Using advanced algorithms, Elevate automatically optimises:
- Search functionality
- Product listing pages (PLPs)
- Recommendations
- Merchandising
- Ranking based on purchase intent
This gives every visitor a relevant and personalised shopping experience, tailored to their preferences, behaviour and context.
XSARUS & Voyado
A powerful Customer Experience Platform starts with reliable data. XSARUS ensures that your e-commerce platform, PIM, ERP, POS and other business systems seamlessly exchange data with Voyado. This gives you one reliable customer view and helps you get the most out of AI, loyalty, marketing automation and product discovery.
